PT Sarana Multi Infrastruktur (Persero) consistently supports the acceleration of national infrastructure development based on the sustainable development value, environmentally sound and social responsibility. To demonstrate the commitment, PT SMI is open for inputs, suggestions, and grievances from communities and stakeholders, related to environmental and social performance of projects under PT SMI support. PT SMI will respond to the submitted grievance in accordance with validity of the information and its relevance on PT SMI activities, and clarity of the grievance sender. PT SMI will guarantee the confidentiality of the grievance and it’s sender.
Grievances can be submitted through any of the following channels:
Email: corsec@ptsmi.co.id
Or briefly fill the form below
The grievance management will refer to PT SMI’s guideline No-014/SMI/1123 regarding the Guideline and Procedure for Management of Grievance from Affected Community and Observers.
We redress grievances raised and conduct investigation as needed as part of PT SMI’s commitment to respond to the submitted grievance in accordance with validity of the information and its relevance on PT SMI activities, and clarity of the grievance raiser.
Scroll to find progress updates on grievances in the list below.
| Case Number | Date Received | Project | Progress & Summary |
|---|---|---|---|
| No data found. | |||
